These terms and conditions apply to the youth climbing club courses (N4 Climbing) and Competition Squad sessions purchased from High Performance Sports Ltd (trading as The Castle Climbing Centre) via our website or directly from The Castle (phone or at Reception). For group bookings and private events please see Group Bookings Terms and Conditions.
1. Participation Statement
The British Mountaineering Council recognises that climbing and mountaineering are activities with a danger of personal injury or death. Participants in these activities should be aware of and accept these risks and be responsible for their own actions and involvement.
2. Personal Property
The Castle accepts no responsibility for any loss of or damage to personal property whether they are in lockers or not.
3. Booking information – N4 Climbing
Sessions will be booked per term with priority given to those who are already enrolled in the N4 Climbing programme. Before the start of a new term, the Head Instructor will contact parents who wish to re-enrol for the following term. If they do not book by the deadline given, the space will be made available to the public on a first-come first-served basis. If you do not wish to re-enrol into the programme, please inform the Head Instructor so that we can make this space available for another child.
4. Booking information – Castle Comp Squad
Comp Squad coaching sessions are booked for the term. Payment may either be made up front, or with prior agreement with the Head Coach, by monthly Direct Debit. Only young people invited onto the Squad following the annual Comp Squad Trial may book onto the sessions.
5. Cancellations / Non-attendance
Customers wishing to cancel within the first four weeks of the course will be entitled to a 50% refund of the term fee. Those cancelling afterwards will not be entitled to any refund.
Climbers are expected to attend all sessions during the term and refunds will not be given for non-attendance except for exceptional circumstances as decided by the Head Instructor (N4 Climbing) / Head Coach (Comp Squad).
6. Cancellation by The Castle
Should The Castle need to cancel a session we will, in the first instance, offer an alternative session. If you are not able to attend this session no further sessions will be offered. If we are unable to offer an alternative date, customers will be credited with the amount to be applied for the next term.
7. Declaration of medical conditions
It is the responsibility of the customer to make The Castle aware of any medical or other conditions that could affect participation in the course, in particular conditions that could affect the safety of yourself or any participant on the course. We will make reasonable effort to accommodate all customers, but we reserve the right to refuse you a space on a course if we believe that your condition could be detrimental for other participants. In this case we will suggest an alternative such as private tuition or we will offer a refund.
8. Removal from course
We reserve the right to remove any customers from any session if we believe that their participation is detrimental to the other participants or users of the centre. If this is due to a disability (physical or otherwise) that has been declared (see section 7) we will offer a refund or an alternative such as private tuition. Other reasons could include, but is not limited to: intoxication, abusive behaviour or refusal to follow safety instruction. We will not offer a refund in this case.
Refunds for online bookings may only be made to the original purchaser onto the card used to purchase the course. If the card is no longer valid, refunds may be done by BACS transfer into the account of the purchaser. Refunds will not be done to a third party.
10. Parental Consent
Participants in N4 Climbng and The Castle Comp Squad must have a completed parental consent form on file prior to starting the first session. Failure to complete and hand in the complete parental consent form will result in the child not being able to participate and we will not offer a refund or credit.
11. Payment Card information
High Performance Sports and all associate businesses (The Castle Climbing Centre, Shop and Café) comply with the Payment Card Industry Data Security Standard (PCI DSS) and only use third parties that are PCI DSS compliant. Online bookings are managed by a compliant third party and no card information is kept by The Castle. The Castle will not accept credit card information by email or fax. Merchant copies of credit card receipts are securely stored. Customer copies will be given to the customer. The security of customer card receipts is the responsibility of the customer.
12. Data Protection
We may collect information via our website or on forms at the centre. It is our legal duty under the Data Protection Act 1998 to keep your information secure and ensure that the data we hold is accurate, adequate, relevant and not excessive.
12.1 What information is collected
We may collect the following information:
• Name and contact information including address, email address and phone number
• Emergency contact information
• Relevant medical information
12.2 What the information is used for
We will only use your data in relation to the services and products you use or purchase from us. We may send you notification regarding changes that may affect our service to you. We will not pass your personal, identifiable information on to third parties though we may share non-identifiable, statistical data with third parties.
12.3 Your rights
12.4 Data Security
All information is stored securely on restricted access servers. The Castle has an Information Security Policy and staff are trained to handle personal information securely.
13. About these terms
We may modify this policy and any terms that apply to a service provided by HPS to reflect changes to the law or changes to our services. The applicable terms and conditions will always be available on our website. If you do not agree to the modified terms for a service you should contact us to discontinue your use of that service.
In the run up to the Castle’s Arctic themed Christmas party being held on Saturday 14th December, we’re holding a raffle, with some great prizes on offer to the lucky winners. To stand a chance to win one of the following prizes all you have to do is part with £2 and buy a raffle ticket.
The raffle is being held in aid of Greenpeace’s Save the Arctic campaign. To find out more please take a look at our blog
Christmas Opening Hours
Tue 24 Dec 10pm - 6pm
Wed 25 Dec Closed
Thu 26 Dec Closed
Fri 27 Dec 10am - 10pm
Sat 28 Dec 10am - 7pm
Sun 29 Dec 10am - 7pm
Mon 30 Dec 10am - 10pm
Tue 31 Dec 10am - 6pm
Wed 01 Jan 10am - 6pm Thu 02 Jan Normal Opening Hrs
No Session running between Tues 24th Dec and Wed 1st Jan. The Session will run as normal from Thurs 2nd Jan.
The first 2014 Women with Altitude bouldering session will run on Mon 6th Jan.